Communication Is At The Heart Of Everything We Do
One of the most common complaints we have heard from our clients about other attorneys is that they do not return their calls. We understand that not getting updates about your legal matter is extremely frustrating. At Talley, Turner & Bertman, we keep our clients’ updated and work closely with them throughout the entire process. Learn more about how we communicate and collaborate with our clients and staff.
Understanding Communication Between The Legal Team
In each case, one attorney will take the lead, usually one of our partners and sometimes an associate attorney, depending on the matter. The case leadership is established before the client, and various staff members are brought together for the casework. The client will see the team approach at the outset of each case and will be introduced to all team members working on the case at Talley, Turner & Bertman.
As work begins in the representation, we use primarily email-based group communications that are not separately billed to the client. We believe that the lawyers in any case that are driving communications with the client, opposing lawyers and the Court are the most successful for the client. This team communication approach promotes transparency and instills trust because the client sees the work being performed and knows what service they are receiving for their payment.
In addition to watching the work as it is performed and always being heard by the Talley, Turner & Bertman team, all clients are our priority, and we are ALWAYS open to them for in-person appointments and phone calls. We strive to return calls promptly and set appointments as quickly as they can be scheduled. We understand that you may need us n-person to deal with the emotion or stress of the case, to work out further strategies, and, of course, to prepare for your court appearances. Our door is always open to you, and we never are hard to locate or talk to, even if we have tough news or advice to deliver.
Collaboration Is Essential
The success of your case lies within our true team approach and system at Talley, Turner & Bertman. You will always be assigned top-notch legal assistants to work alongside the assigned partner(s) and associate attorneys. All work is done confidentially and with precision to meet the goals established during your first consultation. From consultation to case closure, you will get to know our lawyers and legal assistants and build a healthy working relationship. We choose this collaborative approach to educate and prepare you for doing your part in the case. Talley, Turner & Bertman gets the most for and out of you to achieve success for your case and in your life going forward.